Category Archives: Achievement-Focused Résumé

Reprint: Confessions of a Résumé Reader

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(I discovered this article, written in 2003 by Douglas B. Richardson, that still rings true in 2015 about what hiring managers are looking for on a résumé and in a candidate. It’s a long read, so apologies upfront, but worth it.)

You’ll write a better document if you know how it’s read!

Can we talk…before you write your résumé, that great magnum opus that lauds your life, bowls me over with your accomplishments and tells me that you’re unique?

Assume I’m a prototypical résumé reader: a headhunter, recruitment coordinator, add screen, human resources assistant and hiring manager rolled into one. You’ll save a lot of grief by understanding the basic principles of how I process your résumé.

How I Think

I’m not a bad person, and I try to do my job responsibly. However, I won’t abandon my human nature and treat you with saintly objectivity. If you annoy me and I retaliate by discarding your résumé, there’s no appeal. No one double-checks my judgment or rummages through the trash and pleads, “Please! Save this résumé?” You’re gone, pal.

Discarded résumés usually fall into two categories: those that try my patience and those that tax my credulity. Résumés in the first category usually don’t receive enough attention to merit entry into the second group. So let’s be clear from the outset: If you fail to respect my time, make me impatient, try to con me, exaggerate or misrepresent your résumé history, so are your chances of employment with my company.

The First Great Principle

Look, I’m busy – always. So please, all you résumé writers, give me a break. [A recent ad] pulled 258 responses, all of which have to be screened by Monday. I received résumés that are eight pages long with tiny margins, hand-lettered with Olde English calligraphy, printed on bright purple paper or bound in simulated leather. On some résumés, the white-out liquid weighs more than the paper. I received 26 replies from “bottom-line oriented, shirtsleeves go-getters.” And 14 from candidates who want “a challenging position in a progressive company that will allow me to utilize my skills and experience, grow in my career and (oh yes!) contribute to the goals of the company,” I have read them all. Some fun.

The harsh reality is that no matter how much time and effort you put into writing your résumé, it won’t get a thorough reading the first time through. Initially, I’ll scan it for 25 seconds. On the basis of that cursory review, I’ll determine whether yours should hit the round file or merit more thoughtful reading–perhaps three minutes’ worth.

Scanning is tougher for me if your résumé is hard to read, poorly organized or weighs more than a pound. I like wide margins, clean type (at least 10 or 12 point), clear headings, a logical format, bold and italic typeface that helps guide my eye, and selective use of bullets calling my attention to important points.

(Remember, a bullet is an aggressive visual stunt which says, “Look here! Now!” Twenty bullets in a row dilute the effect.)

Many experts believe a résumé shouldn’t exceed two pages. Some candidates use this rule as an excuse to load up the two pages like a rush hour subway train. They resort to minuscule margins, and apply a Moby Dick narrative style to weep into a detailed personal history. (“I was born at an early age, and from that day forth I had a dream…”), replete with adjectives, adverbs, and polysyllabic words. This makes for hard reading.

Where’s the Beef?

If, when reading a résumé, my eyes can fly down the page, stopping naturally on highlighted information, a little voice in my head says, “Thank you for understanding my job and how bored I get scanning all these résumés.” By understanding my needs, you’ve kindled a little warmth in me. It can’t hurt.

The most readable format isn’t a substitute for content that doesn’t deliver. It’s not my job to be charitable. It’s to be suspicious, cynical, and conservative. This is to prevent us from hiring a pig in a poke. We’re professional risk reducers! We look at everything in terms of risk: Who trusted you before? Was their judgment trustworthy? What did they trust you with? How long did they trust you? What responsibilities did they give you? Did you do anything with those duties? (I can make you responsible for flying to the moon, but did you get there?)

We résumé writers live in fear that a glossy presentation may mask real problems with performance, personality or potential. We’ve been lied to in every conceivable way. One candidate claimed to be “a marketing representative for a major multinational transportation goods and services company.” In reality, he sold snow tires at the Harrisburg, PA Goodyear tire outlet. We know you’re trying to put your best foot forward, and we respect honest attempts to polish your apple. But we fear that underneath it all lies a rotten apple–or worse, no apple at all.

So don’t take our ritual joust personally.  You can brag as effectively as possible, but I’ll try to poke holes in your claims. I’ll look for excuses to screen you out, not in. If you survive the first pass, I’m pleased. I’m not out to get you. I’m out to reduce that stack of 258 résumés to five.

Make it to the second round, and I’ll get out the fine-toothed comb and the BS meter. Does your sequence of employment, advancement, and accomplishments make sense? Do I detect a note of defensiveness in an abstract phrase like, “Left after 14 years to seek new career challenges”? Did you make too many changes? On the plus side, did you consistently seek responsibility and next challenges? Did you stay for the right amount of time in each position? If you survive this round, you win our joust and go to the castle to meet the princess.

A Clear Direction

What I’m looking for most is a clear-cut sense of career direction and momentum–or at least, valid reasons why you made your job choices and changes. Don’t assume, therefore, that if you dump a bunch of unorganized data on my desk, I’ll fill in the gaps to make sense out of your past. That’s your job.

Start by asking if you’re spending too much time describing what you want, not what the company wants. Consider the time-honored practice of writing an objective. Who cares about your objective? For instance, Objective: Growth-oriented position in an innovative, friendly environment leading to management responsibility.

[Donn’s note: “Objective” statements are no longer considered a positive attribute of résumés by many hiring managers because of the obvious self-serving nature of such statements. Instead, write a professional summary that captures your high-level accomplishments and value-add strengths. See the “Profile” below.]

Within the first few seconds, I want to know five things:

  1. Your current level. Level is generally measured in terms of years of experience, title, or other responsibility, which may tell me how flat or steep your learning curve is and how much I’ll have to pay you.
  2. The roles and functions you can perform.
  3. Settings you’ve performed them in. If they’re similar to ours, I’m likely to believe you can repeat your previous triumphs with my company. Your past settings also say a lot about the kind of places in which you want to work.
  4. Past experience. That is, what have you done?
  5. Current expertise. What do you know?

PROFILE: “15 years of diverse general management, operations and marketing experience with regional and national real estate firms and a multinational electronics manufacturer. Wharton MBA with particular expertise in real estate asset, property and turnaround management; leasing, marketing and operations. Financial planning, capital investment, budgeting and pricing. Strategic planning, business development and market analysis. Recruiting, training and management of interdisciplinary work teams.”

Résumé readers live in fear that a glossy presentation may mask real problems with performance, personality, or potential.

This profile serves as an executive summary of the claims you promise to support with specific information in your résumé. It tells me what to look for and teaches me, in effect, how to read your résumé. It’s not pushy or overblown; it has a nice objective ring to it [Donn’s note: the “objective” in the Profile statement is not overt and is expressed in the language of expertise and accomplishment.] I like that because my defenses relax (slightly).

The Elements of Style

The impression you make in the body of the résumé depends on the words and music. That is, I look both at what you claim and how you claim it. Like a diving or gymnastics judge, I deduct points for anything that jars my sensibilities, either in content or presentation. You can blow it through a single, humongous gaffe (misspelling your name at the top of page two, claiming “Ten years of management experience” when you have only worked seven years), or through the cumulative effect of several small negatives.

This piece of truly lousy writing would be sufficient:

“Progressive experience in contribution to success of aggressively initiated cutting edge marketing initiatives through numerous constituent interactions and innovative research oriented planning interfaces.”

Whew! Score: 1.2 from the Russian judge. More syllables do not greater credibility make. This is pompous, verbose, turgid, self-important, and grandiose. (For the record, it’s “progressively responsible,” not “progressive”, which was a political party based in Wisconsin in the early 1900s.)

If you want to earn my respect, skip the varnish and adornments and let your accomplishments speak for themselves. Pretend you get $1,000 for every adjective and adverb you leave out. Many are merely “invisible words” that don’t provide real information. They don’t register with us. We don’t even see them, much less believe them. Typical examples include: “results oriented,” “highly motivated,” “significantly,” and “dynamic.”

If you must use an adjective, make sure it’s quantitative, or at least objective (all, first, new, biggest, profitable, complete). Don’t use qualitative or subjective terms such as: “impressive,” “creative,” “excellent,” “major,” “significant,” “motivated.” Anyone can claim these qualities. Since I have no way of knowing if they’re true, I discount them by at least 90%. The same holds true with such adverbs as “proactively,” “aggressively,” “innovatively,” “uniquely,” “amazingly,” “incredibly,” “universally,” “cosmically,” and “astonishingly.”

I also knock off points for wimpy verbs: “aided,” “participated in,” “involved with,” “joined,” “helped with,” “helped with.” These don’t tell me what you did, merely that you were there. Start thinking and writing in past-tense transitive verbs: “wrote report,” “negotiated lease,” “managed sales force,” “conducted primary research,” “extinguished fire,” “won gold medal.” I like past-tense verbs because they refer to events that happened and are therefore verifiable. Knowing this keeps you honest.

I also love numbers, mainly because they’re objectively measurable. We can argue all day about what constitutes a “significant improvement” in sales. But if you write that you “increased new territory customer sales by 23% in seven months,” I can draw a conclusion about whether that’s significant. Second, numbers are inherently credible because they can be checked. And very large numbers make a lasting impression even if I forget what they refer to. For instance, I might not remember what that $55 million transaction was all about or what you did, but I’ll remain impressed by $55 million of anything.

For instance, instead of saying, “press secretary of a large state agency” (yawn), say “Director of Communications for the Pennsylvania Department of Public Welfare, a geographically diverse $4.6 billion agency with more than 39,000 employees.” Even though a press secretary might only talk with 150 or so employees, those numbers sure stick, don’t they?

[Donn’s note: be careful about exaggerating official job titles…they can be checked out…expanding on the responsibility to include quantitative information is always a plus.]

And this shows that I also respect titles since they suggest that someone else thought enough of you to make you responsible for something. If you’ve got it, flaunt it. Résumés are no place for false modesty.

If you can’t mention an employer’s name for some reason, describe it fully, as in “world’s largest producer of high technology fasteners” or “Fortune 50 pharmaceutical manufacturer.” Knowing who previously employed you can affect how I perceive you and the quality of your achievements.

As a typical résumé reader, I prefer tight, matter-of-fact documents. It’s also gratifying when the information is well organized so that each item hits my brain just when my mental organizing apparatus signals a name for it. This is a pleasant sensation, akin to the one I get when I pass the résumé of the individual through the initial hiring screen and set up a job interview.

(First appeared at http://www.synergyis.com. Copyright © 2002 ADAMS Technologies.)

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Tips for Creating an Achievement-Focused Résumé

One of the topics that generates the most interest at my seminar and workshops is how to create a résumé that emphasizes key accomplishments and achievements instead of one that reads like a career obituary. When a résumé overflows with duties and responsibilities, it’s a snoozer for hiring managers because EVERY candidate has duties and responsibilities. Make a hiring manager go on a fishing expedition for information he or she needs, and your chances for further consideration are greatly reduced.

I suggest creating a small table with 5 rows and 2 columns like the example below.

Situation What were the circumstances leading up to the accomplishment?
Task What task were you assigned for this situation?
Action What action(s) did you take to fulfill the task assigned?
Results Where were the results of the actions you took to fulfill the assigned task?
Restated for résumé How would you state this accomplishment in one short sentence for your résumé?

Here’s an example that I worked up an accomplishment from my last résumé:

Situation Technical publications function considering going from print to digital.
Task Create task force to evaluate costs, organizational impact, timetable, cost-savings
Action Obtain buy-in from all functional groups affected by shift to digital.
Results Reduced company printing costs by $2.3 million in two years.
Restated for résumé Reduced documentation printing/distribution costs by $2.3M in two years with minimal impact to participating organizations.

Breaking down your involvement with various company initiatives and projects using this table format helps you extract an accomplishment that contributes to the strategic objectives of the organization.

 

 

 

 
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